TariffScout Refund Policy

Version dated 17 October 2026. This policy forms part of our Terms of Service. The version in force on the date you were charged governs that charge.

1. What this covers

This policy explains when we refund money, how much, how long it takes, and how to ask. Prices are in Canadian dollars. It applies to paid subscriptions. Sample digests are covered in §8.

2. Your first month

If you cancel within 30 calendar days of your first charge, we refund that charge in full. You do not need a reason.

3. Renewals

If you cancel within 7 calendar days of a renewal charge, we refund that renewal in full.

4. If we miss a send

We send on Monday by 09:00 Atlantic time (America/Moncton). An issue counts as sent when our email provider accepts it, and that acceptance time is the evidence we use. If our provider has not accepted your issue by Wednesday 09:00 Atlantic time, the issue was missed and we refund the subscription charge for the billing period containing that Monday in full, to your original payment method — not an account credit. You do not have to notice, ask or claim: we tell you it happened, and we initiate the refund within five business days. A billing period is refunded once only under this section. If our provider accepted the issue but it did not reach your inbox, write to us and we resend it; that does not change the rule above.

5. If you cancel part-way through a paid period

Cancelling stops future billing and stops digest emails. If you are inside a window in §2 or §3, you get the full refund for that charge. Otherwise we refund the unused part of the period you had already paid for, worked out day by day from the date you unsubscribed to the last day you had paid for, rounded in your favour. You are not charged for a period you cannot use.

6. How long it takes

We process refunds within five business days of agreeing to one. Your bank or card issuer may take a few more days to show it. This is a processing time, not a reply time — see §7.

What we can measure: the timestamp our email provider accepted a message. What we cannot measure: the moment it reached your inbox. Every missed-issue promise is anchored to acceptance, and the Wednesday 09:00 Atlantic deadline is the only test we apply.

7. Talking to us

Email info@tariffscout.ca and we answer within 3 business days. We process refunds within 5 business days of agreeing to one. A reply is not a refund — the §6 clock starts when we agree the refund, not when you write to us.

8. Sample digests

A sample digest is sent at no charge and creates no subscription, so there is nothing to refund on it. If a sample digest does not reach you, we re-send it within two business days of noticing, and we tell you that it happened.

9. Where the money goes

Back to the payment method you paid with. We do not charge a restocking, administration or processing fee, and we do not deduct the payment-processor's fee from your refund — a refund of a charge is the full amount of that charge. If we charged tax on the amount, the tax comes back with it.

10. If we stop the service

If we stop a paid plan, or stop the service, we refund the unused part of any period you have prepaid, whether or not you ask.

11. How to ask

Email info@tariffscout.ca from the address on your subscription, or reply to any email from us. A one-line message is enough. You do not need to fill in a form, and you do not need to give a reason.

12. Changes to this policy

If we change this policy, we post the new version with its date and tell subscribers by email before it takes effect. A change never applies backwards to a charge that was already made.